Managed Network Services
As a CIO, the decision to self-manage or to rely on a third party to manage and maintain your IT infrastructure has always been an important decision across industry. Being a head of IT infrastructure, your options are far from many. Your aim is to select a model that brings in maximum IT support, has a compelling ROI and is in line with business requirements.
Maintaining the level of expertise and tools in-house to meet the challenge of managing the IT infrastructure adds costs and defocuses valuable resources that could be directed at a company's core business, particularly in small and growing businesses.
We help you control the largest single cost of business technology - the hidden costs of lost time and productivity due to tech nical problems.
You get all the benefits of having a fully staffed IT department at hand for a tiny frac tion to physically hire an in-house them. Further, we are at your service 24x7x365. Our services are proac tive; we anticipate and correct many problems before they occur. We remotely monitor every system's performance, round the clock, including security issues.
We provide world class services backed by the sta bility and knowledge of a pool of technical experts. Your business will receive computer, network and IT infrastructure care from a team of technology man agement professionals - all for a Flat, Predictable Monthly fee.
We are your IT Service Partner providing you value-conscious services efficiently. We have a full-services portfolio and have a clear service Level Agreement (SLA) and have technology advantage over others. We operate with industry best practices.
We use SAAZ - a technology framework, specially built for managed service providers . SAAZ combines a remote management platform and a managed security services infrastructure. This infrastructure enables us to provide you complete IT infrastructure management services including secu rity solutions to end-users - securely, proactively and in a cost effective manner. The platform archi tecture enables us to deliver services on Industry best practices and aggregates data into a web portal— your data related to assets, change management, alerts, trends, security, spam, reports on chats, browsing etc.
Moreover, we offer a complete Life Cycle Management for IT assets like management and monitoring of desktops, servers, networks and applications. Our hosted security platform brings you unmatched combination of e-mail, web and IM protection without you having to install or purchase any new hardware or software, however protecting your network against viruses, spam, spyware, and inappropriate web usage. It also obviates the need to purchase point products and piece them together to have a solution to address the full services market at the same time bring in the necessary standards to our services.
Our services include the following
24x7 monitoring
Escalation & basic fixes
Event log monitoring
Back-up log checks
Anti-virus log checks
Server Availability
Service Availability monitoring
Monitoring for DNS, DHCP, and TS etc
Basic response time monitoring
Monitoring custom performance parameters
Server health check and analysis of key trends
Patch Assessment & management
Service pack updates
Log maintenance (both OS and Exchange)
Virus definition & prevention
Server tuning & cleaning
Low priority services
All calls related to server issues or application issues